Política de envío

Shipping Information

Complimentary Shipping with IVARENA

We’re happy to offer FREE shipping on every order, because caring for your pet’s health should be simple and accessible for every pet parent.

Order Processing

Your IVARENA order begins processing within 1–3 business days after purchase. Each order is carefully prepared and packaged before being handed off to our trusted shipping partners.

During high-volume periods such as holidays or promotions, processing may take up to 7 business days to ensure every order meets our quality standards.

Once shipped, your package will be on its way to your doorstep.

Estimated Delivery Times

Delivery times vary depending on location:

  • United States: 5–12 business days

  • International orders: Delivery times may vary by destination and customs processing

Please note that during holidays or peak shipping seasons, carriers may experience delays beyond our control.

Accurate Shipping Details

To ensure smooth delivery, please verify that your shipping address and contact information are correct at checkout.

If you need to make a change, contact us at ivarenasupport@gmail.com within 24 hours of placing your order. While we’ll do our best to accommodate updates, changes cannot be guaranteed after this window.

Shipping Delays

While we work closely with our carriers to deliver your order as quickly as possible, unforeseen circumstances such as weather conditions or courier delays may occur. If delays arise, we’ll keep you informed whenever possible.

Lost or Stolen Packages

If your order is marked as delivered but you haven’t received it, please contact us at ivarenasupport@gmail.com.

Although lost or stolen packages are outside our refund policy, we’re happy to assist you with the carrier’s claims process and explore possible solutions, including replacements when appropriate.

Policy Updates

IVARENA reserves the right to update this Shipping Policy at any time. By completing a purchase, you agree to the terms outlined above. For questions or the most current shipping information, please contact ivarenasupport@gmail.com.